Terms of service.

1. These terms

These Terms of Service (Terms) are an agreement between SYNERFLO PTY LTD (ABN 99 104 567 133, ACN 104 567 133) of Western Australia (Synerflo, we, us) and the person or entity that accesses our software or this website (you).

“Services” means the Synerflo apps — InSpec, InSpecPDF, DropPin, Workflow, Program and the free Subby worker app — the Synerflo ID sign-in service, our APIs and support, and this website.

By creating an account, signing in, or using any part of the Services, you accept these Terms. If you do not accept them, do not use the Services. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation.

Where we have signed a separate written agreement or order form with you, that agreement prevails over these Terms to the extent of any inconsistency.

2. Accounts

• You must give accurate account information and keep it up to date.
• Sign-in is through Synerflo ID. You are responsible for keeping your credentials confidential and for all activity under your account.
• An account holder that invites users into its organisation is responsible for those users’ use of the Services and for the permissions it grants them.
• Tell us promptly at brett@synerflo.com if you believe an account has been accessed without authorisation.
• You must be at least 18 years old, or have the authority of an organisation, to hold an account.

3. Subscriptions, trials and free products

Access to paid products is by subscription. The products included, the number of users, the price, the billing period and any trial period are those set out in the plan or order you sign up to.

The Subby worker app is provided free of charge to individual workers. Free and trial access may be changed, limited or withdrawn at any time, and is provided without the service commitments that apply to paid subscriptions.

4. Fees and payment

• Fees are payable in Australian dollars in accordance with the plan or order you accept.
• Unless expressly stated otherwise, fees are exclusive of GST; GST is added where it applies.
• Subscriptions continue for the agreed term and renew for equivalent terms unless cancelled before the renewal date.
• We may change our prices. We will give you reasonable notice before a change takes effect for your subscription, and you may cancel before the change applies.
• If an invoice is not paid by its due date, we may suspend access to the Services after notifying you.

5. Acceptable use

You must not, and must not permit anyone else to:

• use the Services to break the law, infringe anyone’s rights, or store or send unlawful, harassing or malicious material;
• upload malware, or attempt to gain unauthorised access to our systems, another customer’s data or any account you are not entitled to use;
• probe, scan, load-test or interfere with the operation, security or integrity of the Services without our written consent;
• resell, sublicense or provide the Services to a third party as a bureau or managed service unless we agree in writing;
• copy, reverse engineer, decompile or attempt to derive the source code of the Services, except to the extent the law says you may;
• use automated means to extract data from the Services beyond the APIs and export tools we provide.

6. Your data

You own your data. As between you and us, you retain all rights in the records, files, photos, drawings, documents and other content you or your users put into the Services (Customer Data).

You grant us a non-exclusive licence to host, store, copy, transmit, display and process Customer Data to the extent necessary to provide, secure and support the Services, and to comply with the law.

You are responsible for the Customer Data: that you have the right to upload it, that it is accurate, and that its collection and use through the Services complies with privacy law and any other obligations you owe to the people it relates to.

Customer data is hosted in Microsoft Azure, Australia region, and uploaded files are stored in Azure Blob Storage. How we handle personal information is set out in our Privacy Policy, which forms part of these Terms.

7. Our intellectual property

We own all intellectual property rights in the Services, including the software, interfaces, documentation, templates and the Synerflo, InSpec, InSpecPDF, DropPin, Workflow, Program and Subby names and marks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them to improve the Services without any obligation or payment to you.

8. Availability, support and changes

We aim to keep the Services available and to resolve faults promptly, but we do not warrant that the Services will be uninterrupted or error-free. Access may be unavailable during planned maintenance, or because of faults, third-party outages or events outside our reasonable control. Where practical, we will give notice of planned maintenance likely to cause disruption.

The Services are actively developed. We may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid product during your current subscription term without giving you reasonable notice.

9. Third-party services

The Services rely on third-party infrastructure, and may connect to third-party systems you choose to integrate. Those services are governed by their own terms, and we are not responsible for their availability, content or acts. If a third-party service changes or is withdrawn, an integration that depends on it may stop working.

10. Confidentiality

Each party may receive confidential information from the other. Each party must keep the other’s confidential information secure, use it only for the purposes of these Terms, and disclose it only to people who need it and are bound by equivalent obligations, or where the law requires disclosure.

11. Suspension and termination

• You may cancel your subscription in line with the plan or order you accepted. Fees already paid for the current term are not refundable except where the law requires it.
• We may suspend or terminate access if you materially breach these Terms, if an account is used unlawfully or in a way that threatens the security of the platform, or if fees remain unpaid. Except in urgent cases, we will notify you first and give you a reasonable chance to fix the problem.
• Either party may terminate for a material breach that is not remedied within 14 days of written notice.
• On termination your right to use the Services ends. You may request an export of your Customer Data within 30 days of termination, after which we may delete it in line with our Privacy Policy.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.

Subject to the above, the Services are provided “as is”, and we exclude all other warranties, conditions and representations to the fullest extent the law allows.

13. Liability

Subject to clause 12, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data arising out of or in connection with these Terms.

Subject to clause 12, our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid us for the Services in the 12 months immediately before the event giving rise to the liability. Where no fees have been paid — including use of the free Subby app — our aggregate liability is limited to AUD $100.

Each party’s liability is reduced to the extent the loss was caused by the other party’s act or omission.

14. Indemnity

You indemnify us against claims, loss and reasonable costs arising from your Customer Data, your use of the Services in breach of these Terms, or your breach of a law in connection with the Services.

15. Website terms

This website is provided for general information about our products. Content on it, including any pricing shown as indicative, may change without notice and is not an offer capable of acceptance. You must not copy, reproduce or republish material from this website other than for your own reference, and you must not use the site in a way that damages or disrupts it. Links to other websites are provided for convenience and are not an endorsement.

16. Changes to these terms

We may update these Terms from time to time. The current version is always published at synerflo.com/terms.html with the “last updated” date at the top. If a change materially affects your rights, we will take reasonable steps to notify account holders before it takes effect. Continuing to use the Services after a change takes effect means you accept the updated Terms.

17. General

• Notices — notices to us go to brett@synerflo.com; notices to you go to the email address on your account.
• Assignment — you may not assign these Terms without our written consent. We may assign them as part of a sale or restructure of our business.
• Severance — if any provision is unenforceable, it is severed and the rest of these Terms continue to apply.
• Waiver — a failure to enforce a right is not a waiver of that right.
• Entire agreement — these Terms, together with the Privacy Policy and any order or written agreement between us, form the entire agreement about the Services.

18. Governing law

These Terms are governed by the laws of Western Australia, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia and the courts able to hear appeals from them.

19. Contact us

SYNERFLO PTY LTD
ABN 99 104 567 133 · ACN 104 567 133
Western Australia, Australia
Email: brett@synerflo.com

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Last updated: 5 August 2026. See also our Privacy Policy.